Your privacy, in plain English.

When you use FAVMUG, you may provide information such as:

• Account details — like your email and name from sign-in — so we can recognize you and keep your designs and orders together.
• Mug ideas & text — prompts, headlines, and other wording you enter to create a design.
• Images & designs you create — photo uploads, text or AI art, and Coffee Club badge designs — so we can place them on a mug.
• Order & shipping details — name, email, and delivery address — so we can quote shipping, take payment, and fulfill your order.

As you create and browse, we also keep records that help the product work:

• Saved designs — art, mockups, and related design metadata stored so you can revisit or order a mug later.
• Anonymous visitor credentials — a browser cookie that lets guests try the maker and later claim a design after signing in.
• First-party product analytics — events about how people use creation flows, checkout, and related pages (without storing your mug prompts in those events).
• Sign-in cookies — managed by our authentication provider so your session stays signed in securely.

FAVMUG uses third-party providers to operate the service. We send them the information needed for their specific job — not everything we store.

• Authentication

  FAVMUG uses Clerk to securely manage sign-in and account sessions. Basic account information such as your name and email may be associated with your FAVMUG account so designs and orders stay connected to you.

• Payments

  Payments are processed through Stripe. Information needed to complete checkout, calculate applicable taxes, and confirm payment — such as your email, name, and ship-to address — may be provided to Stripe. FAVMUG does not store full credit-card numbers in its own database.

• Printing & fulfillment

  When you order a physical mug, information needed to manufacture and deliver it is provided to Printful, including the print-ready design and necessary recipient and shipping information.

• AI service providers

  When you use AI creation features, your instructions and, when applicable, images you provide may be processed by third-party AI services to generate or refine your design. Those providers may have their own data-handling and retention practices.

• Cloud & communications

  FAVMUG uses third-party infrastructure to store design files and other service data, and to send transactional communications such as order confirmations and shipping updates.

• Advertising & analytics

  FAVMUG records first-party product analytics about how people use creation and checkout flows. Separately, Meta Pixel advertising analytics may run only when that pixel is configured for the environment — recording standard events such as page views, viewing a design, starting checkout, and purchases.

When you use AI creation features, the instructions you provide — and, for some photo-based features, relevant images — may be sent to third-party AI providers to generate or refine your design.

Those providers may have their own data-handling and retention practices. Generated artwork and information associated with your saved design may also be stored by FAVMUG so you can view or order the design later.

Payment processing runs through Stripe. FAVMUG keeps order amounts, tax and shipping figures, and payment references needed to confirm payment and fulfill orders. We do not store full credit-card numbers in our own database.

After you pay, we provide Printful with the print-ready design and shipping information needed to manufacture and deliver your mug. We also keep order records (including recipient summary and status or tracking when available) so you can check progress in Designs & Orders and we can send confirmation and shipment emails.

FAVMUG uses a few kinds of browser storage:

• Secure cookies for anonymous visitor identity and design claiming (about 7 days), plus authentication cookies from Clerk.
• First-party analytics IDs in local or session storage so we can understand product usage across a visit (visitor ID, session ID, and basic attribution like landing page / UTM parameters when present).
• Meta Pixel when enabled by configuration — not implied for every environment. When active, Meta may set its own cookies according to Meta's practices.

IP addresses may be checked briefly for rate limiting during generation and analytics requests. They are not stored as a lasting customer profile field in our database.

Guest (anonymous) designs are marked to expire after about 7 days. Cookies used for guest identity and design claiming follow a similar window. Automatic deletion of every expired guest file is not guaranteed on day eight — treat the 7-day window as the intended period for claiming those designs.

Account-linked designs, orders, and related records are kept while needed to operate the service. We do not currently offer a self-serve account deletion or data-export button in the product.

For privacy or data questions, email support@favmug.shop.